INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
All the products on display are handmade by Burel Factory or its partners. As such, it is not possible to guarantee that they are always exactly the same as depicted in the image. Much of the charm and value of these products comes from the fact that manual work is unrepeatable and unique, as well as from the quality of the materials we use.
Where can I view my sales receipt?
How can I return an item?
Will you restock items indicated as “out of stock?”
If a popular item is out of stock, we try hard to restock within 2 weeks. For slower selling items, we try to restock within 1-2 months. However, please understand that restock times will vary greatly because some of the manufacturers we work with are very small.
INFORMATION ABOUT US
CONTACT US FOR ANY QUESTIONS
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INFORMATION ABOUT US
CONTACT US FOR ANY QUESTIONS
"*" indicates required fields